Contact Support
Can't find a solution in our documentation? Our support team is here to help! We offer multiple channels to ensure you get the assistance you need.
Support Channels
Support Ticket System (Recommended)
Submit a support ticket through our Support Portal for detailed technical issues or account-related inquiries.
Best for:
- Technical troubleshooting
- Account and billing issues
- Service configuration assistance
- Complex problems requiring investigation
Tips for effective tickets:
- Provide a clear, descriptive subject line
- Include all relevant details (error messages, screenshots, steps to reproduce)
- Specify the affected service or account
- Mention any troubleshooting steps you've already tried
Response Times
Support tickets are typically answered within 48 hours. For urgent issues, mention the urgency in your ticket subject.
Discord Community
Join our Discord Server to connect with our support team and community members in real-time.
Best for:
- Quick questions
- General inquiries
- Community discussions
- Real-time chat support
- Networking with other WaleHost users
INFO
Our Discord community is active and friendly! You may get answers from experienced community members even faster than through formal support channels.
Email Support
Contact our support team via email at info@walehost.com.
Best for:
- General inquiries
- Partnership opportunities
- Business-related questions
- Follow-ups on existing tickets
Faster Response
For technical issues, we recommend using the support ticket system for faster response times and better issue tracking.
Language Support
Our support team primarily communicates in:
- English
- Italian (Italiano)
Contacting us in other languages may result in delays, and difficulties in understanding and resolving your issue.