WaleHost Documentation

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Taxes and Fees ​

WaleHost is committed to transparency in our billing practices. This document provides a comprehensive overview of the taxes and fees that may apply to your WaleHost services, depending on your location and the nature of the services provided.

Value Added Tax (VAT) ​

EU Customers ​

All customers within the European Union (EU) are subject to Value Added Tax (VAT) in accordance with EU tax regulations. WaleHost (LEN Service S.R.L.) is registered for VAT in Italy.

VAT Rates ​

The standard VAT rate applied to WaleHost services is 22%, as required by Italian tax law.

Non-EU Customers ​

No VAT is charged to customers located outside the European Union.

VAT Exemptions ​

Business customers with a valid EU VAT number may be eligible for VAT exemption through the reverse charge mechanism. Please provide your VAT number during registration or update it in your account settings.

VAT Number Verification

EU business customers should provide their VAT number to potentially qualify for VAT exemption. The VAT number will be verified against the EU VIES database.

Additional Fees and Surcharges ​

Certain products and services may incur additional fees or surcharges. All applicable fees will be clearly disclosed at the time of purchase and itemized on your invoice.

Common Fees ​

Late Payment Fees A late payment fee may be applied to invoices that are not paid by the due date. To avoid late fees, ensure payments are submitted before the invoice due date.

Setup Fees One-time setup fees may apply to certain services or configurations. These fees cover the initial provisioning and configuration of your service.

Resource Overage Fees If your usage exceeds the allocated resources in your plan, additional charges may apply. Monitor your usage through the client portal to avoid unexpected fees.

Fee Disclosure ​

Transparency

All fees are clearly disclosed:

  • At the time of service selection
  • In your service agreement
  • On your invoice with detailed line items

Invoice Details ​

All taxes and fees are itemized separately on your invoice for complete transparency. For more information about reading your invoice, please refer to our Understanding Invoices guide.

Tax Compliance ​

WaleHost complies with all applicable tax regulations in the jurisdictions where we operate. We regularly update our tax rates and policies to reflect current legislation.