Understanding Invoices
WaleHost invoices provide a comprehensive breakdown of all charges associated with your hosting services. This guide explains the key components of your invoice to ensure transparency and facilitate accurate payment processing.
Invoice Structure
Each WaleHost invoice consists of several standardized sections designed to provide complete visibility into your billing cycle and charges.
Invoice Number
Every invoice is assigned a unique alphanumeric identifier (e.g., #10012) for tracking and reference purposes.
When to use your invoice number:
- Making payments or bank transfers
- Contacting support about billing issues
- Maintaining internal accounting records
- Requesting invoice clarification
TIP
Always reference your invoice number when communicating with our support team about billing matters.
Billing Date
The billing date indicates when the invoice was generated. Invoices are typically generated 15 days prior to the payment due date to allow sufficient time for review and processing.
Due Date
The due date specifies the deadline by which payment must be received to maintain uninterrupted service access.
Important
Timely payment is required to avoid late fees and service disruptions. Set up payment reminders to ensure you never miss a due date.
Invoice Items
This section itemizes all billable services and charges for the current billing period. Each line item includes:
- Service Description: The specific service or resource provided
- Billing Period: The dates covered by this charge
- Quantity: The amount or usage volume
- Unit Price: The price per unit
- Total Charge: The calculated charge for the item
Review Your Charges
Carefully review this section to verify the accuracy of all charges. If you identify any discrepancies, please contact our support team immediately for clarification.
Subtotal
The subtotal represents the aggregate of all invoice items before the application of taxes, credits, or additional fees.
Taxes and Fees
This section shows all applicable taxes (such as VAT) and any additional fees. Each tax or fee is itemized separately for transparency.
For detailed information on tax calculations and fee structures, please refer to our Taxes and Fees documentation.
Credits and Discounts
If you have account credits or applicable discounts, they will be shown in this section and deducted from your total.
Total Amount Due
The total amount due is the final payment obligation, including all applicable taxes and fees, minus any credits or discounts applied to your account.
Accessing Your Invoices
Email Delivery
Invoices are automatically emailed to the address associated with your WaleHost account upon generation.
Keep Your Email Updated
Ensure your contact information is current in your account settings to receive invoices promptly.
Client Portal
You can access and download all your invoices directly from the billing section of your WaleHost Client Portal.
Portal features:
- View all current and past invoices
- Download invoices as PDF
- Check payment status
- View payment history
Email Notifications
If you disable email notifications, you will not receive invoices via email. However, you can always access your invoices through the client portal.
Payment Instructions
How to Pay Your Invoice
- Review your invoice carefully
- Note the total amount due and due date
- Choose your preferred payment method
- Submit payment before the due date
- Keep your payment confirmation for your records
Payment Confirmation
After your payment is processed, the invoice will be marked as paid in the client portal.